Company Overview

Acura Embedded Systems Inc. is a leading, ISO-certified Canadian designer and manufacturer of rugged industrial computers and solutions. Serving industries such as oil and gas, mining, first responders, military, and sorting/packaging across North America, Acura required a reliable and cost-effective way to manage domestic payment acceptance and vendor payments.

As the company scaled, rising merchant fees and frustrating banking experiences created operational friction that needed to be addressed.

Financial Roadblocks: High Costs & Poor Banking Experience

Acura Embedded Systems faced several challenges with their existing providers:

High Processing Fees with Elavon

Credit card acceptance costs were higher than expected, putting pressure on margins and limiting flexibility for larger transactions.

Negative Experience with RBC Express

The team experienced several operational challenges with RBC Express, including a lengthy and cumbersome setup process, lack of support for automated password workflows, and consistently poor customer service. Users also faced account lockouts while traveling, access constraints related to expired identification, and ongoing platform and transaction fees, all of which created unnecessary friction for routine financial operations.

Manual and Inefficient Payment Workflows

Legacy systems made it harder for the team to efficiently process ACH payments and manage collections from a modern, centralized platform.

Chiizu’s Payment Solution

Acura selected Chiizu to modernize its domestic payment infrastructure with a focus on lower fees, better support, and simplified operations.

With Chiizu, Acura implemented:

• Virtual terminal for credit card acceptance without requiring physical hardware
• ACH/EFT payment capabilities for efficient bank payments
• Transparent, competitive pricing to reduce overall processing costs
• Responsive customer support tailored to business needs

The Chiizu virtual terminal allows Acura’s team to securely process payments from any computer or tablet, whether payments are received online, over the phone, or in-office.